Frequently Asked Questions
Find answers to common questions
How do I care for my Strathberry leather product?
We recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Are your products handmade?
Yes, each Strathberry piece is handcrafted in Spain using the finest ethically sourced leathers and expert craftsmanship.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
Do you offer international shipping?
We offer worldwide shipping to most destinations. Customs duties and taxes are calculated at checkout for a seamless delivery experience.
How can I tell if my Strathberry bag is authentic?
Authentic Strathberry products are exclusively sold through our official website and authorized luxury retailers. Each bag features our signature metal bar hardware.
Can I change or cancel my order?
Orders are processed quickly to ensure timely delivery. Please contact our support team within 1 hour of placement to request any modifications.